Yes — Your Terms and Conditions Are a Brand Experience

Oh, those dense terms and conditions. Companies need them. Customers should read them. And yet, legal teams are often the only ones prioritizing these essential communications when services and products come to market.  Why? Because the traditional way of categorizing terms and conditions isn’t as a brand asset — rather, a legal requirement. As a…

Unite Your Communications: Train Your Employees to Write on Brand

A huge part of your brand’s success relies on content consistency across channels. From marketing materials to interoffice emails, every time you communicate you have an opportunity to reinforce your company’s personality, mission, and values. But, do your employees know how to support your brand identity across content channels? If you suspect they’re struggling, you’re…

Focusing On Loss: A Case For Negative Framing

Across content and channels, how you frame your message matters. In most circumstances, you want your reader to have a favorable, affirming experience. When your writing helps them feel good, they’ll think constructively and take action. While positive framing is the norm in plain language and business communication, sometimes negative framing comes in handy. By…

Positive Framing: Your Content’s Confident Handshake

We’ve all heard the idea that a person’s handshake can tell you much about them. Whether you’re networking or meeting a new friend, subtly demonstrating confidence, reliability, or another quality is an invaluable skill. For content creators, positive framing is the equivalent of a warm, strong handshake for your readers. And the writing angle is…

Clarity 2018: Plain Language in Modern Times — Our Takeaways From Montreal

Last month, we joined language experts and enthusiasts from across the globe in Montreal to attend Clarity 2018: Plain Language in Modern Times. Hosted by Clarity International, the conference theme explored the possibilities of plain legal language (and beyond). Needless to say, we were with our people! Readable, approachable content is important for everyone. And…