Using What We Know: Gen Z’s Fluency, From a Gen Zer
I’m an 18-year-old girl who is currently in high school. And I believe that I’m at the forefront of a formative movement in new uses of language. My age group…
I’m an 18-year-old girl who is currently in high school. And I believe that I’m at the forefront of a formative movement in new uses of language. My age group…
Plain language can help you create clear documents to share your COVID-19 policies and procedures. Here are four tips that you can use to meet federal guidelines.
To make 2021 the year for clear writing, follow these 7 plain language tips that help clear up confusion and clean up your content.
We’re happy to share that we have a new communications intern supporting Zuula this fall. Ava McKinney is a senior in high school in Richmond, Virginia. She’s passionate about language…
Have you heard the news? Richmond, Virginia, is officially a Compassionate City! And, we were honored to collaborate with Mollie Reinhart and team to help create the foundational language. Empathy…
When you need to communicate with people who are in a state of fear, being careful with these emotions is essential. Here are clarity tips to help!
In times like these, clarity matters more than ever. And we want to help you make your message count. Throughout April, we’re offering free 1-hour consultations on any content you’re…
Huge thanks to Brian Chandler and our friends at Commonwealth PR for featuring our Co-Founder Deanna Lorianni! In this video, Brian and Deanna chat about: Language tips for sharing clear…
Many confusing details and emotions are in the air right now over the coronavirus. And that uncertainty can feel overwhelming, causing fear of what the future holds and how people…
Communicating during a pandemic is essential. And lots of messaging is happening with different levels of clarity. You can control how effectively you share your voice in what often feels…
Own Your Voice is a workshop series designed to help women overcome the roadblocks, expectations, and challenges they face as women communicating in the world. Our goal is to help you tap into your inner voice and needs, and develop…
We’re excited to announce our newest partnership with Through the Gate! Our new workshop series pair writing sessions with equine-assisted personal development to deepen our communication skills and empower our voices.
Your writing skills directly affect your workplace efficiency. In this free workshop, we’ll help you brush up on your grammar and change habits with tips for delivering crisp, on-point business writing.
If people aren’t reading your content, you may be sharing too much fluff. And by doing so, you’re boring, confusing, or overwhelming your readers. From your paragraphs to your word choice, follow these editing tips to create the clear, compelling…
A fluff trap happens when content loses its focus and gets too wordy, too confusing, and too full of unnecessary details. Let’s explore two of the sneakiest but most common ways content creators can find themselves in fluff traps.
“Perfection is not when there’s more to add but no more to take away.” – Antoine de Saint-Exupéry Whether you’re creating a company blog, printed brochure, email, or more, the…
“Show, don’t tell” invites readers to experience your messaging, rather than just hear about them. Showing often involves intriguing details, informative visuals, and an inviting tone.
Clear, compelling communication is about more than proper grammar, structure, and word choice. When writing, you want to make sure that your message is not only well put — but also true.
An editor’s role in communications is to refine and sharpen content, and ensure transparency. And when removing opaqueness in business, more is better. By opening up the doors and being forthright in your messaging, you can attract like-minded people to…
Transparency seems to be everywhere these days. In fact, nearly 90% of people believe that transparency in business is more important than ever. From B-Corps to privacy policies and more, consumers are pushing for clarity in business.
So, you’re creating content and want to start a meaningful conversation with your audiences. While a variety of language tools can help you reach them — such as first-person voice…
My favorite joke goes like this: Did you hear about the corduroy pillow? It’s making headlines. Sure, the ol’ corduroy pillow is corny and generates more eye rolls than laughs,…
When managing communications, content writers naturally want to create messaging that feels knowledgeable in order to elicit authority and trustworthiness. To win over audiences, they may rely on touting credentials…
“Dear sir, the holistic approach to your multilevel needs requires that we utilize new technological platforms.” Wait, what? Who in the world talks like that in real life? Pretty much,…
In today’s business world, the majority of consumers believe that businesses and CEOs should state their values and share their opinions. Within this environment, a growing number of companies are…
To get noticed in this content-heavy world, your brand and messaging need to appeal to people on a personal level. With customer experiences defined by meaningful, personal connections, anchoring your…
“[Building relationships] is about really aligning with a sense of deeply held values and a sense that you’re willing to take risks for those values as a marker of authenticity.”…
If your organization were a person, branding would be their sparkling personality. And that person’s tone of voice, or way of speaking, should be one of the most memorable parts…
In my last blog on terms and conditions, I talked about how these documents are more than a legal requirement — they’re a brand asset. Why? Because every piece of…
Oh, those dense terms and conditions. Companies need them. Customers should read them. And yet, legal teams are often the only ones prioritizing these essential communications when services and products…
A huge part of your brand’s success relies on content consistency across channels. From marketing materials to interoffice emails, every time you communicate you have an opportunity to reinforce your…
Looking for ways to help your company stand out in 2019? Start by exploring how your language and communications are essential to the brand experiences you create. While many companies…
Across content and channels, how you frame your message matters. In most circumstances, you want your reader to have a favorable, affirming experience. When your writing helps them feel good,…
We’ve all heard the idea that a person’s handshake can tell you much about them. Whether you’re networking or meeting a new friend, subtly demonstrating confidence, reliability, or another quality…
“A single word has the power to influence the expression of genes that regulate physical and emotional stress.” – Dr. Andrew Newberg and Mark Robert Waldman, Words Can Change Your…
Your goal as a writer or content creator is to engage your audience. If you can’t hook your readers early, you risk losing their attention and will probably push them…
Last month, we joined language experts and enthusiasts from across the globe in Montreal to attend Clarity 2018: Plain Language in Modern Times. Hosted by Clarity International, the conference theme…
** We’re pleased to share this guest post from our business associates at Acrolinx! ** If you’re serious about brand strategy, you’re trying to build a truly valuable brand. That’s…
In a world of mediocre content, engaging writing is a breath of fresh air. But how do you differentiate your content from all the flat, jargon-filled writing out there? If…
So, you’re creating content (white papers, reports, emails) and have many employees supporting ongoing communications. But what happens when different language styles emerge, like e-mail or email? Do employees know which…
As a content creator, you want your company’s website content to engage and inspire. You likely have a vision of your website as a destination, not just a dropbox. Certainly…
Oh, workplace writing. Some people love it, and some people hate it. But, in one manner or another, nearly everyone must write and communicate. I’m sure we all have colleagues,…
Every business transaction is an opportunity for a professional and straightforward interaction. Yet, without sufficient understanding of your recipient, your transactions can also create opportunities for confusion and frustration. And…
Burlington, Massachusetts – Richmond, Virginia | August 28, 2018. — Zuula, a leading expert in verbal branding and communications strategy, has signed a partnership agreement with Acrolinx, the world’s only Content Strategy Governance platform.…
“Empathy is seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.” – Alfred Adler Business communicators know that every person…
Ambiguity in art can be a powerful and inspiring tool. For example, I love Chet Baker’s rendition of “My Funny Valentine” because of its ambiguity. There’s a sweet, yet blue,…
“There is no greater impediment to the advancement of knowledge than the ambiguity of words.” —Thomas Reid Today’s business content is replete with words — and reaching your audiences can…
As humans, we have a tricky relationship with ambiguity. Used effectively, ambiguity (messages with more than one interpretation) can create clever, insightful, and amusing communication — making it a staple…
Every form of communication can benefit from show-don’t-tell writing. Sure, this style can improve storytelling and foster audience engagement — but it’s also a powerful tool when providing instructions. And when…
In writing, we use the concept “show, don’t tell” to ignite our reader’s imaginations and transport them into the world of our story. We build sensory experiences with descriptive and…
Reaching your audience and capturing their attention requires a fundamental understanding of your persona’s interests and values. For example, if you’re targeting millennials, you’ll need a grasp on technology, social…
So, you’re creating content and need to reach your audiences. But how do you know what voice and message to use in order to reach them? A key step to…
To create and build supportive client/customer relationships, you need to know what your users find relatable and helpful. But how do you turn the needs of hundreds or thousands of…
Employee policies are a necessary tool for protecting a company from organizational and reputation challenges — especially when operations span countries or address sensitive material. But if your policies are…
“If you can’t explain it simply, you don’t understand it well enough.” —Albert Einsten Plain language may seem like a relatively new concept, but the communications niche has been around…
April is National Poetry Month — a time to celebrate poems and their ability to help us understand life with a fresh, inspired mind. On my best days, I read and write poetry to connect with others and the universe,…
Close your eyes for a second and think back to when you were in school learning grammar. Imagine your teacher. Imagine the lessons. Did the experience inspire you? Did you…
As a former high school English teacher, I have seen my fair share of poor grammar. My students would ask, “Who cares about grammar?” I would say, “Well, it’s the…
Ensuring your audiences hear your voice in a crowded content world requires clarity and credibility. In fact, one of the top brand voice choices for 2018 is “authenticity.”
These days, you don’t have to be a writer to spend an incredible amount of time creating content. In fact, the average office worker composes 40 emails each day — and spends 2.5 hours writing and reading emails.
Don’t think writing skills matter in your company’s operations? Think again. Even when organizations actively implement plain language and clarity standards, they can overlook the importance of internal communications.
How much does a comma cost? Probably more than you expect. In early February 2018, the serial comma — that little comma before a conjunction (and, so, but, etc.) within a list — cost Oakhurst Dairy $5 million. The drivers…
In 2008, we started Zuula to serve companies with thorough writing and editing services. Over the past decade, we’ve evolved to become a communications strategy firm supporting clients nationwide and globally.
Choosing which point of view you use in writing is a powerful (and deceptively simple) way to tweak your message. When you change grammatical person, you quite literally change how your audience interprets and understands your point of view.
Between crafting emails, writing reports, reading content, providing social media updates and more, we spend a lot of our time creating and absorbing writing. And the value of this currency is built on far more than grammar proficiency or correct…
Slimming your writing without losing its power takes practice and focus. By following these 7 tips, you’ll say bye-bye to flab and hello to effective content with just the right meat and bones.
Today, content strategy is the backbone for how you should be reaching your audiences. With endless amounts of content published every day on- and offline, defining your strategy to create and share it all is essential.
Knowing characteristics (and more!) of your company’s personality – and infusing them into your language – will bring your content to life through a strong verbal brand.
Parallel structure is especially helpful when sharing lists of items by – yep, you guessed it – creating parallelism in your syntax. Yet, rarely does anyone actually learn to how to use it – or know that parallel structure even…
Just like any relationship, real conversations based in real language play a huge role in how we connect. But the financial services industry has some catching up to do.