Operations Manager

Practice Empathy to Improve Your Invoicing Procedures

Every business transaction is an opportunity for a professional and straightforward interaction. Yet, without sufficient understanding of your recipient, your transactions can also create opportunities for confusion and frustration. And when you’re sending invoices (which are crucial for managing cash flow), doing so with empathy can help your operations stay on track. Empathy: The Often-Missing…

Clarify Procedures and Instructions With a “Show, Don’t Tell” Approach

Every form of communication can benefit from show-don’t-tell writing. Sure, this style can improve storytelling and foster audience engagement — but it’s also a powerful tool when providing instructions. And when managing efficient operations, clear instructions are a must! Whether in a technical document or an informal email, instructions that are easy to understand and follow…

Plain Words Clarify Ideas and Signify Progress

“If you can’t explain it simply, you don’t understand it well enough.” —Albert Einsten Plain language may seem like a relatively new concept, but the communications niche has been around for decades. According to Plainlanguage.gov, the current plain language movement in the U.S. began in the 1970s, when the federal government encouraged regulation writers to…